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Shipping Policy

At House of Kamakhya, we carefully pack every saree before dispatch to ensure that your order reaches you safely.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Certain handcrafted, customised, pre-order, or made-to-order products may require additional processing time. The estimated timeline will be mentioned on the relevant product page wherever applicable.

2. Delivery Timeline

Once your order has been dispatched, delivery generally takes approximately:

India: [3–7 business days]

Delivery times may vary depending on your location and courier availability.

Remote and certain non-serviceable areas may require additional delivery time.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

House of Kamakhya may offer free shipping on selected orders, promotional periods, or orders above a specified value.

Any applicable shipping charges will be clearly communicated during checkout.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking information to monitor your shipment through the relevant courier service.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

House of Kamakhya cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Delayed Deliveries

While we work with our courier partners to ensure timely delivery, delays may occasionally occur because of circumstances beyond our control, including weather, natural disasters, strikes, transportation disruptions, public holidays, or regional restrictions.

If your order appears significantly delayed, please contact us at [+91 9653631955] or [[email protected]].

7. Damaged Packages

If your package appears visibly damaged or tampered with at the time of delivery, please:

  1. Take photographs/videos of the package before opening it.
  2. Record the condition of the package and shipping label.
  3. Contact House of Kamakhya at [+91 9653631955] or [[email protected]] within [24/48 hours].

This documentation may be required to process a shipping or product-related claim.

8. Shipping

House of Kamakhya currently ships only within India.