At House of Kamakhya, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or exchange in accordance with this policy.
Return / Exchange window if damaged or received wrong product only 3 days within Delivery they need to inform us.
No exchange strictly.
A product may be eligible for return or exchange if:
For damaged or incorrect orders, customers should contact us as soon as possible with photographs/videos of the product and packaging.
For a return or exchange to be accepted, the product should generally be:
Products that have been worn, washed, altered, stitched, damaged, stained, or otherwise used may not be eligible for return.
Please check the saree carefully before:
Once a saree has been altered, stitched, washed, worn, or customised, it may not be eligible for return or exchange unless the issue is a verified manufacturing defect or an incorrect product was supplied.
Many traditional sarees may feature natural variations in:
Such variations can occur as a natural characteristic of handcrafted or handloom products and may not be treated as defects.
Unless otherwise stated, the following may not be eligible for return:
Important: The exact return eligibility of each product may be mentioned on its individual product page.
To request a return or exchange:
Step 1: Contact us at [+91 9653631955] or [[email protected]]..
Step 2: Provide your order number and details of the issue.
Step 3: Share photographs/videos where requested.
Step 4: Our team will review the request.
Step 5: If approved, we will provide the next steps for returning the product.
Please do not ship a product back without receiving return instructions from House of Kamakhya.
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed through the original payment method or another appropriate method.
Depending on the payment provider or bank, the amount may take additional time to reflect in your account.
For an incorrect, damaged, or defective product attributable to House of Kamakhya, [return shipping will be arranged/covered by House of Kamakhya].
For other eligible returns, [customer will bear return shipping charges / House of Kamakhya will deduct applicable return shipping charges from the refund].
Exchanges are subject to product availability.
If the requested replacement product is unavailable, you may be offered an alternative resolution such as a refund or store credit, as applicable.
Orders may be cancelled before dispatch by contacting us at [+91 9653631955] or [[email protected]].
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
