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Privacy Policy

At House of Kamakhya, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.

This policy should be read alongside our Terms & Conditions and other applicable website policies. India’s Digital Personal Data Protection Act, 2023 establishes a framework concerning processing of digital personal data, and MeitY published the Digital Personal Data Protection Rules, 2025 in November 2025.

1. Information We Collect

When you browse or purchase from our website, we may collect information such as:

Personal information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order information

  • Products purchased
  • Order details
  • Transaction status
  • Delivery information

Technical information

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Pages visited
  • Cookies and similar technologies

We collect only information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders
  • Arrange delivery
  • Provide order updates
  • Process payments through payment service providers
  • Respond to customer enquiries
  • Handle returns, exchanges, and refunds
  • Improve our website and services
  • Prevent fraud and misuse
  • Maintain website security
  • Send promotional communications where permitted and where you have the necessary choice/consent
  • Meet applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment gateways.

House of Kamakhya does not intend to store your complete payment card credentials on its own servers where such information is handled directly by the payment service provider.

Payment providers may process information according to their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Keep items in your shopping cart
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Provide relevant marketing where applicable

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment gateways
  • Courier and logistics partners
  • Website hosting providers
  • IT/service providers
  • Analytics providers
  • Customer-support providers
  • Marketing service providers, where applicable

We do not sell your personal information as a commercial product.

Information may also be disclosed where required by applicable law, legal process, governmental authority, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send information about:

  • New saree collections
  • Offers
  • Sales
  • Festive collections
  • New launches
  • Other House of Kamakhya updates

You may opt out of promotional communications by using the unsubscribe option in the relevant communication or by contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with applicable legal obligations.

9. Your Privacy Choices

Subject to applicable law and the applicable framework, you may have rights or choices concerning your personal data, including requesting access to or correction/deletion of certain information, or withdrawing consent where processing is based on consent.

To make a privacy-related request, contact:

Email: [[email protected]]

10. Children’s Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

House of Kamakhya is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.